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Two Year Warranty On All New Products

If there's a fault with my product...

 

 

All new products are covered by a minimum of a one year manufacturer’s warranty. We offer an extended warranty to cover you for 2 years on all new products.

 

  • If your new product develops a manufacturer’s defect within 28 days from the purchase date, simply return it with your receipt and we'll give you a replacement.

     

  • (28 days is a strict manufacturers timescale for replacing goods and this cannot be extended)

     

  • If your new product develops a manufacturer’s defect after 28 days from purchase but within the allocated manufacturer’s warranty period simply return the product for repair.

     

  • The diagnosis of “manufacturer defect” on new products is at the discretion of each individual manufacturer and is not a decision we (Digital Depot) are able to make. However we can advise you on the possible causes of a fault.

     

     

    All refurbished purchases are covered with 6 months manufacturer's warranty, unless otherwise specified.

     

  • If your refurbished product develops a manufacturer’s defect within 28 days from the purchase date, simply return it with your receipt and we'll give you a replacement.

     

  • If your refurbished product develops a manufacturer’s defect after 28 days from purchase but within the 6 month warranty period, simply return the product for repair.

     

  • The diagnosis of “manufacturer defect” on refurbished products is at the discretion of each individual manufacturer and is not a decision we (Digital Depot) are able to make. However we can advise you on the possible causes of a fault.

     

     

    All second hand purchases are covered with 9 months in store warranty.

     

  • If your second hand product develops a manufacturer’s defect within 6 months from the purchase date, simply return it with your receipt and we will cover all repair costs.

     

  • The diagnosis of “manufacturers defect” on second hand products is at our (Digital Depot) discretion.

     

     

    If I change my mind...

     

     

    Within 7 days

     

  • If you change your mind on your new or refurbished product there’s “no need to worry” as you have 7 days to return it. Simply return the item to us unused, in the original unopened packaging, in a saleable condition, with your original receipt and we’ll give you a credit note for the value of the goods to spend in store. We will only give full refunds on any goods below the value of £50 when returned in the listed condition. If you would like a refund on any goods above the value of £50 you will be charged a 10% restocking fee.

     

  • We’re sorry but we do not give refunds on opened or incorrectly purchased memory cards so make sure your device will accept the type and capacity of memory you require before purchasing.

     

     

    Distance Selling Regulations (Online/ Mail order Purchases)

     

    If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within seven days of receipt and receive a full refund for any home delivery item.

     

    If you wish to cancel or return an order placed by telephone or over the internet simply call us on 01438 367619 to confirm the necessary details.

     

    Please note that a receipt must be shown when returning any product.